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Frequently Asked Questions |
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OpticZoom 5x Telephoto Lens |
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| How good is the image quality when using the OpticZoom ? | We think that it is superb and so do many of our satisfied customers. It is the best value Telephoto Lens available to digital camera users, being multi-camera usable and producing excellent quality images at very high powers on most equipment. The final results will obviously vary depending on which camcorder / digital camera is being used, however this is equally to do with the camcorder / digital camera as with the OpticZoom Lens. See the many sample images we have on the website and make up your own mind. |
| I know that the OpticZoom is a 5x lens but how much power will it give me when used with my camera / camcorder ? |
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| Does the EagleEye OpticZoom actually 'zoom' like zoom lenses for SLR cameras or is it a fixed 5x lens ? | The OpticZoom is a fixed 5x magnification lens. It does not itself perform any zooming action, as is commonly associated with traditional SLR camera lenses. On SLR cameras the camera itself does not have any zooming capability, this is done by the lens. On most digital cameras, apart from the professional range of cameras that can use SLR lenses, it is the other way round. |
| Why does the OpticZoom Lens have a fine focus adjustment ? |
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| The name OpticZoom is a bit confusing then....isn't it ? | The name is certainly not intended to confuse, it is just a name, like e.g. Volkswagen Beetle. The confusion may exist because SLR terminology is being interpreted when it is Digital Camera technology that is being described. When using the OpticZoom Lens with your digital camera you are benefiting from an entirely optically zoomed image, as opposed to a far inferior one that would result if produced using digital zoom. |
| What is the equivalent power when using the OpticZoom 5x Lens with my digital camera compared to the SLR mm powers that one sees quoted ? | This is commonly referred to as the ESLR rating ( equivalent SLR rating ). As each individual camera has it's own ESLR range it is simply a case of multiplying that by 5x to calculate the ESLR rating for your camera when using the OpticZoom Lens. For example if your camera has a 115mm maximum zoom, then using the OpticZoom Lens this would effectively become 575mm ( 115mm x 5 ). |
| Can the OpticZoom 5x Lens really be used handheld ? | When working at these high magnifications the best results will always be obtained using some type of support ( for example a tripod / monopod / resting bag etc. ) and also a Shutter Release Cable. About 80% of our website sample images have all been taken handheld and many of our customers use the lens handheld so the answer is definitely a big YES, but it very much depends on factors such as light availability, shutter speed and of course how steady you are when taking photographs. |
| Surely with such a high power lens it must really restrict the light entering the camera and make it impossible to take photographs in all but the brightest of conditions ? | Well, actually NO. The OpticZoom Lens will in most cases only reduce the f-stop at worst, by about 1. In fact in certain circumstances it actually gathers more light than the native camera lens alone. However, as with all things it does have limits and so the more light that is available the more successful the image is likely to be. |
| What is the close focusing distance of the OpticZoom 5x Lens ? |
This is relatively dependant upon the host camera capabilities. As a guide, with the host camera set into Macro mode - close focussing is around 12 - 15 feet. |
| Can I use the OpticZoom 5x Lens for Macro work ?? | Yes, most certainly. The OpticZoom Lens is extraordinarily flexible. Simply by using inexpensive 37mm threaded Close-Up lenses screwed into the front of the OpticZoom you can reduce the close focus ability of the OpticZoom down to as close as 2 inches @ 15x magnification ( with a 3x zoom camera), depending on which Close-Up lens combinations you attach. Generally, neither the image quality or light gathering are significantly affected either. |
| Can I increase the power of the OpticZoom 5x Lens | Yes. Additional lenses can be screwed into the front of the OpticZoom to increase it's power. For example by screwing a 2x teleconverter lens into the front you effectively double the power. Different lens combinations will interact differently in terms of image quality and performance and this is also dependant upon attributes of the host camera as well. The resulting power using a 2x add-on lens in the front of the OpticZoom 5x Lens with a 3x zoom camera is a whopping 30x magnification. We have produced a special OpticZoom Lens Tripod Mount to assist supporting the additional weight when these configurations are used. At this sort of magnification, whilst in bright light it is amazingly still possible to use handheld and get good results, although the use of a tripod or monopod is a very serious recommendation for most people. Also extra care and attention should be exercised when using these heavier lens configurations to avoid causing damage to the equipment. |
| Is the OpticZoom 5x Lens very difficult to focus ? |
There
is no point making life unnecessarily difficult for yourself during
the familiarisation process, so do this in your garden on a nice day,
using a tripod and take some photos of a static object, say 40 feet
away. Keep repeating this process until your are confident ( when you achieve good focus on most of the shots, most of the time you will be ready to venture out ). By doing it in this way you will quickly learn to recognise how the image should look in the LCD screen in order to get the best results. Practice
makes perfect !! and you will soon be consistently taking some great
shots. |
| Will the OpticZoom 5x Lens work on all cameras ? | Yes, the lens will work on all cameras, provided it can be fitted. The results produced will of course vary depending on which camera it is being used with. The main issue being how much vignetting ( edge darkening ) will result to the image. |
| Will the OpticZoom 5x Lens work on video camcorders ? | Yes, the lens will work on video camcorders, provided it can be fitted. The results produced will of course vary depending on which camcorder it is being used with. The main issue being how much vignetting ( edge darkening ) will result to the image. Generally, at camcorder zoom settings upto approx 5x there will be image vignetting ( edge / corner darkening ). As the zoom setting is increased, on most camcorders the vignetting on the image clears. On some higher zoom capability camcorders ( e.g. 21x ) it may re-appear again towards the top end of the zoom range. |
| How does the OpticZoom 5x Lens fit onto my camera or camcorder ?? |
However,
it is still possible to use the OpticZoom Lens with these cameras by
utilising our new DigiMount Adapter ( Type L2 ) and CamMount. When using
the OpticZoom Lens connected in this way we do not suggest handheld
use and our Lens Tripod Mount will allow you to use a tripod. |
| Will there be any vignetting ( edge and corner darkening ) when using the OpticZoom 5x Lens ? |
See
our camera compatibility issue page
for known problems. |
| What else do I need to use the OpticZoom 5x Lens with my particular camcorder or digital camera ? | Take a look at our configuration guide, this will show you the various parts available from us for your camera and will indicate whether they are needed or optional. If you do not see your camera model listed or are unsure on exactly what you need just email us on info@eagleeyeuk.com for assistance. |
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Xtend-a-View Pro - LCD Sunshade & Viewer |
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| Why do I need an Xtend-a-View Pro - LCD Viewer & Sunshade ? |
It
is invaluable when Digiscoping...... |
| Does the Xtend-a-View Pro have a diopter adjustment ? | The MINI version does not have diopter adjustment. The VARIABLE version does have a diopter adjustment. |
| How does the Xtend-a-View Pro attach to my camera ? | There are 5 main methods that can be used. 1. Firstly the viewers are supplied with a neck cord and so one can simply have the viewer around the neck and handhold it upto the LCD screen when needed. Some rubberised material is supplied to attach to the viewer to avoid scratching the LCD screen. 2. The most common method is to use the supplied, thin sticky-back Velcro strips which are placed around the left, top and right sides of the camera LCD viewer perimeter ( on the camera body not the LCD screen itself ). Corresponding Velcro pieces are placed on the front face of the viewer. The two are simply placed together and the viewer is held in place. By gently pulling on the viewer the Velcro seal is broken and the viewer removed. 3. The third method relates only to the Nikon CP990 / CP995 / CP4500 cameras and involves the use of our Mk2 Wing Bracket or Wing4500 Bracket. These Brackets have a locating hole into which a modified Xtend-a-View Pro ( it has a small strut attached to it ) is located and secured in position using a small thumbscrew. This avoids the need to use Velcro. 4. Also available is a mounting bracket ( Xtend-a-Mount ) for use with some of the Olympus Camedia range of cameras. 5. The Xtend-a-Mount OMNI is a universal fit Mounting Bracket. |
| I have tried other sunshades, but they were useless why is the Xtend-a-View Pro going to be any better ? | The Xtend-a-View Pro fully covers the LCD panel and therefore there are no problems with penetrating light. The optical lens in the viewer allows the eye to focus on the LCD at such close proximity, which would otherwise be impossible. |
| Does the Xtend-a-View Pro fit all camera LCD screens ? |
A
great many of these viewers have been sold to CP950 owners who use them
daily on their cameras without problem . |
| When using the Xtend-a-View Pro with my camera LCD I can start to see the small dots ( pixels ) that make up the image on the camera LCD screen. Is this normal ?? |
The Xtend-a-View
Pro itself has a high quality glass optical lens which provides crystal
clear and sharp viewing results. The lens has a 2x magnification power
and this is necessary to allow the eye to be able focus so close to
the camera LCD screen. If this 2x lens was not there the Xtend-a-View
Pro would have to be about 6" long to get your eye far enough away
from the camera LCD screen to allow it to focus properly. |
| I have a camera model that is not shown on the compatibility list, what are the physical dimensions of the Xtend-a-View Pro VARIABLE, Xtend-a-View Pro WIDE and Xtend-a-View Pro MINI so that I can work out which one will fit my camera LCD. |
It has a 45mm overall height - 39mm of which is the viewable area and 5mm is a border at the top ( onto which the Velcro attaches ) and 1mm is a border at the bottom. Xtend-a-View™ Pro WIDE replaces the previous Xtend-a-View MK2 and was developed specifically for owners of Mavica cameras. The LCD screen on these cameras is wider than most other LCDs and the standard Xtend-a-View Pro does not fit. It has 67mm overall width - 55mm of which is viewable area and 6mm each side is a border, onto which the Velcro attaches. It has 45mm overall height - 39mm of which is viewable area and 5mm is a border at the top ( onto which the Velcro attaches ) and 1mm is a border at the bottom. The Xtend-a-View Pro WIDE gves you the same 2x magnification and crisp viewing that the STANDARD Xtend-a-View Pro offers. Xtend-a-View™ Pro MINI was developed specifically for owners of cameras with the new smaller dimensioned LCD screens ( e.g. the Nikon CP4500 ). The LCD screens on these cameras is smaller than most other LCDs and the standard Xtend-a-View Pro does not fit. It has 42mm overall width - 33mm of which is viewable area and 4.5mm each side is a border, onto which the Velcro attaches. It has 34mm overall height - 27mm of which is viewable area and 5mm is a border at the top ( onto which the Velcro attaches ) and 2mm is a border at the bottom. The Xtend-a-View Pro MINI gves you the same 2x magnification and crisp viewing that the STANDARD Xtend-a-View Pro offers. |
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Lens Thread Adapter Tubes |
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| Why do you have to use Spacer Rings with some of these Lens Thread Adapter Tubes ? | Some manufacturers have designed their Lens Thread Adapter Tubes in such a way that they are only fully compatible with their own lenses, without problems. The most common situation is that if one uses a different lens inserted into the Lens Thread Adapter Tube, then when the camera is turned on and the camera lens extends it will touch against the attached add-on lens. To overcome this the use of a spacer ring gives enough clearance so that this will not happen. |
| Can the Casio QV3000EX Lens Thread Adapter Tube be removed from the camera after use ? |
We
suggest that the adapter together with a 49mm clip-in lens cap should
be left on the camera permanently as it provides great protection against
accidental damage to the sensitive camera lens and lens extending mechanism. |
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General |
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Is
there somewhere that I can see and test your products before purchasing
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Our products are only available directly from us. There is nowhere that you can see or test them before purchasing other than at our Open Days held each Saturday ( details ) where you can see and try out our products. Alternatively, we do attend many of the camera shows and Birdfairs held throughout the year. We also provide as many sample images / customer testimonials and as much information as we can on our website to assist you making a purchase decision. We are also more than happy to receive individual questions not covered in this FAQ section, either by e-mail or telephone (UK) 01474 871219. We will always provide you with a prompt answer which is courteous, honest and as comprehensive as possible to your enquiry. Additionally, we can also make a special appointment for you to visit us to try our products if this is of help to you. |
| Do you provide your goods on an approval basis so that I can return them if I am not completely happy with the results ? | The answer to this is No. The reason for this is that once an item has been despatched by us and used, if it were to be returned we would not then 'clean it up' and send it out to another customer ( as many other companies seem only to happy to do ). We are sure that as a customer, you would not be very happy to know that you have received an item, purchased by you as new, which has previously been sent out and used ( however lightly ) by someone else. By purchasing from us, you can always be assured that this will never be the case. This is why we respectfully ask that you only make a purchase if you are sure that the product fits your requirements. |
| Can I track my order or check my order status ? | For International orders we use 2 main delivery schemes. One of these does not have tracking available, the other one does have public tracking available but there is no detailed information. If you check the tracking site it simply says 'despatched and on its way'. Please allow the full 10 working days for delivery of your order before you contact us. If it has not arrived after this time, then contact us by email and we will have the carriers make detailed enquiries as to its whereabouts and advise you accordingly. EagleEye OpticZooms holds all products in stock. This means that when you place an order it will be despatched either the same day or the next working day. In all cases you can assume this to be the status of your order. If for some exceptional reason an item is not available this will be advised on the website ordering page and we usually stop accepting orders for the out-of-stock item until we actually have more in. |
| I am not located in the UK but I am VAT ( EUC country equivalent ) registered in my country which is part of the EU, can I purchase my goods without paying VAT ?? |
Firstly, we will need an original of your headed paper which shows the company / trading name and the VAT ( EUC country equivalent ) registration number. This should be sent by post to our admin offices at Wentshaw Lodge, Fairseat, Sevenoaks, Kent, TN15 7LR. Payment for the order must be clearly identifiable as having come from the VAT ( EUC country equivalent ) registered company / person . Therefore in the case of an International Bankers Draft or Telegraphic Transfer some accompanying documentation from the bank must also be sent showing that the funds were drawn from the account of the VAT ( EUC country equivalent ) registered company / person. If a credit card is used, unless this is issued in the name of the VAT ( EUC country equivalent ) registered company / person we will require a letter from the credit card company which confirms that the credit card is issued to the VAT ( EUC country equivalent ) registered company with the person who's name is on the credit card being an authorised signatory. Delivery
of the order will only be made to the address shown on the headed paper. |
Do you ship worldwide ? |
Yes, we do. |